Kapitel 2. OTRS-Helpdesk

Inhaltsverzeichnis

Grundlagen
Features
New features of OTRS 3.1
Die wichtigsten neuen Features von OTRS 3.0
Neue Features von OTRS 2.4
Hardware und Software-Anforderungen
Perl support
Web server support
Database support
Web browser support
Community
Kommerzieller Support und Dienstleistungen für OTRS

This chapter describes the features of OTRS Help Desk (OTRS). You will find information about the hardware and software requirements for OTRS. Additionally, this chapter tells you how to get commercial support for OTRS, should you require it, and how to contact the community.

Grundlagen

OTRS Help Desk (OTRS) is a web application which is installed on a web server and can be used with a web browser.

OTRS is separated into several components. The basic component is the OTRS framework that contains all central functions for the application and the ticket system. Via the web interface of the OTRS framework, it is possible to install additional applications such as ITSM modules, integrations with Network Monitoring solutions, a knowledge base (FAQ), et cetera.